Submit a request
Welcome to our store of facts, stats, features, tips and essential information.
Dip in for a quick query or browse at will.
We are here to help
Contacts, FAQs and Details on what to do if you have problems. That's what we are here for!
I think I may have duplicated my order
Have you received my order?
How do I update my details?
Which credit or debit cards do you take?
What other payment methods do you accept?
Has my payment been authorised?
Can I delay my order?
What do I do if my goods arrive with damaged packaging?
Who will be delivering my goods?
How long will it take to receive my goods?
Do I need to sign for my goods?
How do I track my order?
See all 7 articles
I've received the wrong goods and need the right one sent
I've ordered the wrong product - what do I do?
I've received my goods and they have been damaged in transit
I've received my product and can't get it started.
I've received my goods but have decided I don't want to keep them.
I ordered more than one item but haven't received my complete order
I've received my goods and there are missing parts.
Under what circumstances might I expect a refund?
How long will it take to get a refund?
How do I get a refund?
Product Review Writing Guidelines
I can't find an answer here, what do I do?
I don't want to look further and would prefer direct contact
I'm happy to continue searching and need some guidance
Powered by Zendesk